FAQ
1. Orders
Do I need a customer account to place an order?
No, you can also place an order as a guest. However, having a customer account allows you to complete future orders more quickly.
What should I do if I haven't received a confirmation email?
Normally, you will automatically receive a confirmation email once your order has been placed. If you haven't received it, first check your spam folder. If it's not there, you can view your order in your customer account. If that doesn’t help, please contact us directly, and we will quickly verify if your order has been received.
Can I cancel my order?
Since we work with print-on-demand providers, this depends on whether the provider has already processed your order. If we can still inform the provider about your cancellation, we will try to cancel your order as requested.
Can I make changes to my order after it has been placed?
Once your order has been received by our print-on-demand providers and production has started, you can no longer make changes to your order. However, we can still update your shipping address if needed.
Why was my order/item cancelled?
We sincerely apologize if this happens. It could be that an item sold out quickly and our system couldn't process the update in time. In rare cases, an item may still appear as available even though it's currently out of stock.
2. Shipping
How long does shipping take?
Standard shipping within Germany typically takes 2-6 days from the receipt of your order to delivery at your address. Standard shipping to Austria usually takes around 3-7 days, depending on the product. For Switzerland, standard shipping takes approximately 3-8 days. If you need your order sooner, you can choose premium or express shipping for an additional fee.
Does shipping cost anything?
The shipping costs depend on both your order value and delivery address. For Germany and Austria, standard shipping costs range from €4.49 to €6.99. If you order more, the shipping cost may increase. However, for orders with a value of €95 or more, we will cover the shipping costs for you.
What should I do if my package hasn't arrived after 8 days?
If this happens, feel free to email us at support@waymaker-shop.de. We will assist you as quickly as possible.
Can I track my package?
It depends on the size of the package and the shipping method you selected. If it is shipped as a parcel or package via standard shipping, you will receive a tracking number. If you choose premium or express shipping, you will always have a tracking number.
Do I have to pay customs duties for my order, e.g. to Switzerland?
For deliveries to non-EU countries, customs duties must be paid by you, and additional costs may apply. For deliveries within the EU, no customs duties are charged.
Can I change when and where my package will be delivered?
Yes, this is possible as long as the courier has not yet dispatched your delivery. Simply contact the respective courier (e.g., DHL) using your tracking number on their website, where you can adjust your shipping details and delivery time.
Can I choose a pick-up station as the delivery address?
Yes, this is possible if there is a DHL Packstation near you.
3. Payments & Return
What payment methods are available?
We accept all major credit cards such as Visa, Mastercard, and American Express. You can also conveniently pay via PayPal or Shopify Payments (Apple Pay, Google Pay, etc.). If you prefer something more exotic and anonymous, feel free to support us with cryptocurrencies via your Crypto.com card.
Can I change my payment method after placing the order?
Unfortunately, this is not possible.
My payment didn't go through, what can I do?
Sometimes, technical issues occur with certain providers. Make sure your account or card has sufficient funds, and try again after a short while.
4. Exchange, Return & Refund
General Information
We are confident that you will love our clothing and designs. Each of our designs is created specifically for your order, so please avoid ordering multiple sizes. Instead, use the size chart provided with each product to find the size that fits you best.
If the item doesn't fit or you want to exchange it for another reason, you can do so thanks to the exchange guarantee offered by our print-on-demand partner, Spreadshirt, within 30 days from the order date.
What should I do if my order is defective, damaged, incorrect, or incomplete?
If your item has a production or printing error, we will replace it as quickly as possible. You can contact the service team of our print-on-demand partner, Spreadshirt, directly to quickly resolve the issue and find a solution. This can save you time and unnecessary shipping costs. You can find the contact details here: https://www.spreadshirt.de/kontakt-C1336
Alternatively, you can click on the "Return" link in your shipping confirmation from Spreadshirt to initiate a return. A detailed guide can be found in the FAQs under the category "Exchange, Return & Refund" in the section "How does exchange, return, and refund work?"
Can I return multiple orders in one package?
Yes, this is absolutely fine. Our print-on-demand partner will accept your collected orders in one package.
Can I track if my return has been received?
Once your return has been received, you will receive a confirmation email, and the return will be processed within 7 days.
What is the exchange and return deadline?
The exchange and return deadline is 30 days, starting from the day of the order.
What are the costs for returning an item?
If your order value is over 40€, you will not incur any additional costs for the return to our print-on-demand partner. If the value is less than 40€, you will be responsible for the regular shipping costs (letter, parcel, or package) for returning the item.
5. Other
Do you have any further questions?
If you have any further questions, please feel free to email us at support@waymaker-shop.de. Be sure to include your customer number, order number, and order details so we can assist you as quickly as possible.